Version 2.0 · Last updated: 30 May 2026
These Terms & Conditions ("Terms") form the contract between you and Racekeep Limited, trading as Fitvent, when you use the Fitvent platform. Please read them carefully. By creating an account, buying a ticket, or otherwise using Fitvent, you agree to these Terms. If you do not agree, please do not use the platform.
Nothing in these Terms removes or limits any statutory right you have under Irish or EU consumer law that we cannot lawfully exclude. For example, your rights under the Consumer Rights Act 2022, the Sale of Goods and Supply of Services Act 1980, the European Communities (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. 484/2013), and the Consumer Protection Act 2007 continue to apply.
The platform is operated by:
You can reach us at the address or email above for any matter, including complaints.
By using the Platform you confirm that you accept these Terms. If you are using the Platform on behalf of a business or other organisation, you confirm you have authority to bind that organisation, and references to "you" include that organisation.
We may amend these Terms. If we make a material change we will tell you in advance (for example by email, or via a notice on the Platform). If you do not agree to a change, you can stop using the Platform. Continued use after a change takes effect means you accept it. Changes apply only to Tickets bought after the change; Tickets already bought continue to be governed by the version of these Terms that applied at the time of purchase.
Fitvent is a software platform that lets Organisers sell Tickets and manage Events. When you buy a Ticket, your contract for attending that Event is with the Organiser, not with Fitvent. The Organiser is responsible for delivering the Event, for what happens at it, for honouring its own refund and cancellation policy, and for any goods or services included with the Ticket. Fitvent is responsible for the Platform itself: for it being available, secure, and accurate.
We act as a commercial agent of the Organiser for the limited purpose of taking payment from you and remitting it to the Organiser (net of platform and payment-processing fees). Payment to us discharges your payment obligation to the Organiser.
To create your own account you must be at least 18 years old and have legal capacity to enter into a contract. If you are between 16 and 18 you may be able to register through a parent or guardian's account. Children under 16 must not create accounts; a parent or guardian must register them for any Event they wish to attend.
You are responsible for keeping your sign-in credentials confidential and for everything done through your account. Notify us immediately at hello@fitvent.com if you believe your account has been used without your permission.
You must give us accurate, current information when you register and keep it up to date.
A contract for the supply of a Ticket is formed when we send you a booking confirmation by email. The booking confirmation is the definitive record of the contract; if anything in it is wrong, tell us within 7 days.
A Ticket gives the Participant a right to take part in the Event on the terms set by the Organiser. The Organiser's event description, schedule, rules, waivers, and any safety information form part of your contract with the Organiser. You should read them before you register.
Some Events sell add-on products through the Platform (t-shirts, medals, accommodation, photo passes, charity donations, etc.). Each add-on is sold by the Organiser or, in the case of accommodation, by the relevant travel supplier (currently Duffel) on its own terms, which appear at the point of purchase.
Tickets are sold for personal use. You must not resell a Ticket above face value (the price paid plus any fees) without the Organiser's written consent. Unauthorised resale may result in the Ticket being cancelled without refund.
Payments are processed by Stripe Payments Europe, Ltd. You must use a valid payment method that you are authorised to use.
The price you see at checkout is the total amount we will charge, including any Organiser-set fees, our platform fee where applicable, and any applicable taxes. The breakdown is shown before you confirm payment.
The Organiser sets the currency of the Event. If you pay in a different currency, your bank or card issuer may convert the amount at a rate set by them.
If a payment fails, we may cancel the order. If you dispute a payment with your bank ("chargeback") and the dispute is not resolved in your favour, you may be liable to pay any associated chargeback fees and the Ticket may be cancelled.
Each Organiser sets their own refund, transfer and name-change policy, including any fees, deadlines and conditions. The applicable policy is shown before you confirm payment and is repeated in your booking confirmation. The Organiser is the party with whom you contract for the Event, and they are responsible for issuing refunds in line with that policy.
Where a refund is due, we will process it through Stripe to the payment method you used. Refunds normally appear in your account within 5 to 10 working days, but the exact timing depends on your card issuer. Payment-processing fees may be deducted in line with the Organiser's policy.
Where the Organiser has chosen to add a Fitvent platform fee on top of the Ticket price at checkout, that fee is labelled as such in your price breakdown and is non-refundable in normal cases. If a refund is issued for any reason other than an Organiser-led cancellation or material change to the Event (see 8.4), we will refund the Ticket price only and the platform fee will be retained. Where the Organiser has chosen to absorb the platform fee themselves rather than passing it to you, you pay only the Ticket price and a refund covers the full amount you paid.
If the Organiser cancels the Event, or makes a material change (such as a significant change of date, location, format or activities), you are entitled to a refund of the Ticket price unless you accept the change. Where reasonably possible we will also refund the Fitvent platform fee in this scenario. Some Organiser-specific fees may be non-refundable in line with the Organiser's own policy; these are flagged at the point of purchase.
Nothing in an Organiser's policy reduces or removes the statutory rights you have as a Consumer under Irish or EU law (for example, rights to a remedy where a service is not provided with reasonable care and skill, or where a digital service is not as described).
If you disagree with how the Organiser has handled your refund, ask them first and give them a reasonable opportunity to respond. If you are unable to resolve the matter with the Organiser, contact us at hello@fitvent.com; we will help where we can, although the Organiser remains the contracting party for the Event.
For most distance contracts, Consumers in the EU have a 14-day right of withdrawal under Article 9 of Directive 2011/83/EU (transposed in Ireland by S.I. 484/2013). An important exclusion applies to most Tickets sold through Fitvent.
Under Article 16(l) of that Directive (Regulation 13(2)(l) of S.I. 484/2013), the 14-day right of withdrawal does not apply to:
"the provision of accommodation other than for residential purpose, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance."
Tickets to a sporting, fitness or other leisure Event with a specific date or period of performance fall within this exclusion. By completing the purchase of such a Ticket you acknowledge that you do not have a 14-day right of withdrawal under distance-selling law, and your refund rights are those given by the Organiser's policy and by any other applicable consumer law (section 8 above).
The exclusion does not apply to non-leisure goods or services bought through the Platform that are not tied to a specific date (for example, an open-ended platform subscription). For those purchases the 14-day right of withdrawal applies in the normal way; we will tell you so at the point of purchase and provide the model withdrawal form.
These additional terms apply to anyone who creates an Event on the Platform and accepts these Terms on behalf of an Organiser. Where these terms conflict with anything else in the Terms in relation to Organisers, these terms prevail.
You are solely responsible, as the contracting party with each Participant, for:
You are the controller of the personal data you collect from Participants through the Platform. We act as your processor for that data under the data-processing terms incorporated by reference into our Organiser contract. You must publish your own privacy notice and honour data-subject rights.
The platform-fee structure that applies to your account is shown in your dashboard. You authorise us to deduct our platform fee, the payment-processing fee, and any chargeback or refund fee from the gross Ticket revenue before payout.
We may suspend or remove an Event, or your account, if we reasonably believe you are in material breach of these Terms or applicable law, or if your Event poses a credible risk to Participants or to us.
When you act as an Organiser you act in the course of a trade or business; the Consumer protections in these Terms (such as the statutory-rights preservation in section 8.4) apply to your Participants, not to you. Provisions on liability and indemnity (sections 17 and 18) apply between us and you accordingly.
If you sign up as a volunteer, your relationship is with the Organiser, not with us. We facilitate the signup only.
Group bookings (where a single buyer registers a group of Participants, or where a company pre-pays for a block of Tickets) are governed by the same rules as ordinary purchases. The buyer is responsible for providing accurate details for each Participant and for sharing relevant Event information with them.
Some Events allow you to donate to a charity supported by a Participant. Donations are taken on behalf of the relevant charity. We do not charge a platform fee on donations. Donations are not refundable except where required by law (for example, where the donation was taken without authorisation).
You must not use the Platform to:
We may suspend or close your account if you breach this section.
We (or our licensors) own all intellectual-property rights in the Platform: the software, design, brand, marks (including "Fitvent" and "Racekeep"), copy, and other content we create. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purposes. You may not copy, reverse-engineer, modify, or build derivative works from any part of the Platform except to the extent the law permits without our consent.
Event-organiser brands, logos and copy belong to the relevant Organiser.
When you upload or provide content through the Platform (for example, a profile photo, event description, or volunteer application), you retain ownership of that content. You grant us a worldwide, royalty-free, non-exclusive licence to host, display, reproduce, and adapt that content as needed to run the Platform. You confirm that you have the right to grant that licence and that the content does not infringe anyone else's rights or break any law.
Our use of personal data is described in our Privacy Policy, which forms part of these Terms.
Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded. In particular, nothing limits liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that Irish law does not permit us to limit.
We provide the Platform with reasonable care and skill. Because the Event itself is run by the Organiser, we cannot and do not warrant that any specific Event will take place, be of any particular quality, or meet your expectations. The Organiser is responsible for the Event.
Subject to section 17.1, we are responsible only for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach, or if it was contemplated by you and us when you entered into the contract.
Subject to section 17.1, and where you use the Platform in the course of a trade or business (including as an Organiser), our total aggregate liability arising out of or in connection with these Terms or your use of the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) the platform fees we charged you in the 12 months preceding the event giving rise to the claim, or (b) €1,000. We are not liable for any indirect, consequential or special loss; any loss of profit, revenue, business, opportunity, anticipated savings, goodwill or reputation; or any loss or corruption of data, even where foreseeable.
If you use the Platform as an Organiser or otherwise in the course of a trade or business, you will indemnify us against any third-party claims, losses, costs (including reasonable legal costs), damages and expenses that arise out of your breach of these Terms or your operation of an Event. This indemnity does not apply to Consumers.
Neither party is responsible for any failure or delay in performing its obligations (other than payment obligations) caused by events outside its reasonable control, including fire, flood, storm, earthquake, pandemic or epidemic, governmental action, war, terrorism, civil disorder, strike, failure of public utilities or third-party telecommunications networks, or other natural or man-made disasters. The affected party will use reasonable efforts to mitigate the impact and resume performance.
You may close your account at any time by contacting us at hello@fitvent.com. Closing your account does not cancel any pending Event registrations or affect any outstanding payment obligations.
We may suspend or close your account, or remove your access to part or all of the Platform, if you breach these Terms, if your use of the Platform poses a risk to other users or to us, or where we are required to do so by law. Where reasonably practicable we will give you advance notice and an opportunity to fix the issue.
These Terms and any dispute arising out of or in connection with them are governed by Irish law.
The Irish courts have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to your rights as a Consumer:
The European Commission provides an online dispute-resolution platform that Consumers can use to resolve disputes with online traders without going to court. You can access it at https://ec.europa.eu/consumers/odr. We are not obliged to use this platform but are happy to consider requests through it. Our contact email for ODR purposes is hello@fitvent.com.
Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise between you and us. Where these Terms describe us as the Organiser's commercial agent for payment collection (section 4), that is the only agency relationship.
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign or transfer ours to a successor entity, provided your rights are not adversely affected.
If any part of these Terms is found to be unlawful, void or unenforceable, the remaining parts continue to apply.
A failure or delay by either party to enforce any right is not a waiver of that right.
These Terms, together with our Privacy Policy and any contract you enter into with an Organiser when you buy a Ticket, are the entire agreement between you and us. They replace any earlier statement we have made about the Platform.
Notices to us must be sent to hello@fitvent.com or by post to our registered office at the address in section 1. Notices to you will be sent to the contact details on your account.
For any question about these Terms, contact us at hello@fitvent.com.